PRIVACY AND SECURITY
At Timberland, we know that keeping your credit card information secure is important to you. That makes it very important to us. We use Secure Socket Layer (SSL) 128-bit encryption technology to protect your online information.
HOW DO WE MAKE SURE INFORMATION IS SECURE?
We use the latest encryption technology (Secure Sockets Layer, or SSL) to secure your personal information. The information you provide when you place an order is encrypted (or coded) using a secure server for maximum security. This coding makes it extremely difficult for anyone to reach your information as it moves through our ordering system.
Certain browsers will not allow communication through secure servers. If this is the case, you won't be able to place an order online. If you have any problems placing an order online please print our shopping page and place your order by phone at 1-888-802-9947.
Federal law states that your credit card company can't hold you liable for more than $50 of fraudulent charges. If your credit card number is ever used without your permission as a direct result of ordering on our website, we will reimburse you for the entire liability not covered by your credit card company, up to $50. Remember: Never give your credit card or personal information in an email; email messages are not secure.
To check the security of your computer, look at the URL line of your browser. When you access a secure server, the initial characters of the site address will be "https."
WHAT IF YOU LINK TO ANOTHER SITE?
DO I HAVE TO TURN THE SECURITY FEATURE ON WHEN I WANT TO SHOP?
The security features are automatic, and always on. You don't have to do anything but shop. Placing items in your online Shopping Cart is all it takes to get started in our secure checkout process.
HOW DO I KNOW IF I'M CONNECTED WHEN I START ORDERING?
Once you've clicked the "Continue Checkout" button, your browser looks for a digital certificate to confirm that it's communicating with timberland.com. Once a positive ID is made, your order will continue securely.
ARE ALL THE PAGES ON TIMBERLAND.COM SECURE?
Most of the pages on our website provide information about Timberland and our products. We make this information available freely and there's no reason for these pages to be "secure." The pages that we make secure are the ones on which you actually make the purchase, such as when managing your account, checking your order status, or within the "Checkout" area. For example, the entire checkout process, from introduction to final confirmation, is completely secure.
IS MY INFORMATION SECURE WHEN IT'S TRANSMITTED ACROSS THE INTERNET?
All of your information is encrypted before it's transmitted across the Internet, then decoded only after it arrives at our secure servers.
By using our website, you're agreeing to let us collect and use your information as we describe in this Security Policy. If we change our policies, we will post any changes on the website, so that you are always informed about what information we collect, how we use it and under what circumstances we disclose it.